◆ Support ◆

Complaints Procedure

At View Africa Television (Pty) Ltd ("VATV"), we value our viewers, listeners, and subscribers and are committed to providing high-quality services. This Complaints Procedure outlines how you can lodge a complaint and how we will handle it.

Complaints◆Report◆Acknowledgement◆Investigation◆Resolution◆Escalation◆Complaints◆Report◆Acknowledgement◆Investigation◆Resolution◆Escalation◆

Last Updated: 13th June 2026

1. What Can You Complain About?

Content aired or published by VATV (including TV, radio, or digital services)
Technical issues with our broadcast or streaming services
Subscription, billing, or payment issues
Data privacy or misuse of your personal information
Unfair, misleading, or inappropriate advertising
Staff or presenter conduct
Any other aspect of our services or operations

2. How to Lodge a Complaint

You can submit your complaint through any of the following methods:

Email: complainant@viewatv.com
Online Form: See form on the right
Telephone: +27 861370230
Postal Mail: View Africa Television (Pty) Ltd, Corner of Dr James Moroka and Albert Luthuli Drive, 2735 Mmabatho, North West, South Africa.
Legal Office Email: legal@viewatv.com

Please provide as much detail as possible, including a description of your complaint (with relevant dates, program/channel, or transaction details) and supporting evidence (such as screenshots, receipts, or correspondence).

3. How We Handle Your Complaint

Acknowledgement: We will acknowledge receipt of your complaint within 2 business days.

Investigation: Your complaint will be assigned to the appropriate team for a thorough investigation. We may contact you for further information if necessary.

Resolution: We aim to resolve all complaints within 14 business days. If additional time is needed, we will keep you informed of progress and expected timelines.

Outcome: You will receive a written response (by email or letter) outlining our findings and actions taken. If your complaint is upheld, we will explain the steps taken to address the issue and prevent recurrence.

4. Escalation

If you are not satisfied with our response, you may request an internal review by a senior manager. Additionally, for certain types of complaints (such as broadcasting standards or advertising), you may refer your complaint to the relevant industry regulator or ombudsman, such as:

Broadcasting Complaints Commission of South Africa (BCCSA): www.bccsa.co.za
Advertising Regulatory Board (ARB): www.arb.org.za
Information Regulator (South Africa) for POPIA / Data Privacy: www.justice.gov.za/inforeg/

5. Confidentiality

All complaints are handled in strict confidence. Your personal information will be protected and only shared with those necessary to resolve your complaint, in accordance with our Privacy Policy.

6. Feedback

We use feedback and complaints as an opportunity to improve our services and customer experience. Thank you for helping us serve you better.

7. Contact Us

If you need assistance with your complaint or require further information, please contact: Complaints Department, View Africa Television (Pty) Ltd, Corner of Dr James Moroka and Albert Luthuli Drive, 2735 Mmabatho, North West, South Africa. Telephone: +27 861370230